WE ACCEPT RETURNS
How is this possible, I ordered the wrong product! At Educe Salon we like to take care of our clients with the attention that you deserve. When we decided to take our local Salon online to a USA wide shop of the best salon products we made a promise to take care of every customer with even better attention when you need us. Need help with your return, please give us a call at (407) 440-2840 and one of our product specialists will assist in getting you the right product or processing your return. If you’re not completely satisfied with a product and it’s still sealed, just return the product to us for a full refund or exchange less shipping cost.
First, a few details:
- All returns must be accompanied by all original components.
- Lost your receipt? No problem! We are able to locate purchases made using your email address
- If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Educe Salon during the 14-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver’s license)
- In order to offer the best shopping and product-return experience to as many guests as possible, Educe Salon reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
- Items purchased from other retailers, dealers or resellers and not directly from Educe Salon are not eligible for return, refund or exchange.
HOW TO RETURN OR EXCHANGE A PRODUCT:
1. For purchases made in our Salon
Simply bring the item(s) you wish to return to Educe Salon, and ask one of our associates to assist you in making a return-we’ll be happy to help!
Product(s) returned within 14 days of the original purchase that include the original receipt (or can be verified in our system using your email), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-salon credit.
If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax.
2. For purchases made online at EduceSalon.com
An online purchase can be returned to us by mail or by bringing it to Educe Salon. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
Returning your online order to Educe Salon
To avoid return shipping costs and speed up your refund, you may bring returned merchandise to Educe Salon.
Simply bring the item(s) you wish to return to the salon with its original email order confirmation, packing slip and all original packaging materials. If you are unable to locate your email order confirmation, you can print it by logging in to your EduceSalon.com account.
If you return the product within 14 days of the original purchase and it’s accompanied by its original email order confirmation and packing slip (or can be verified in our system using your account information), you will receive your refund in the form of your original payment. In all other cases, the refund will be made in the form of an in-salon credit.
Returning your online order by mail
To avoid return shipping costs and speed up your refund, you may return merchandise to Educe Salon (see Returning your online order to Educe Salon). However, if you choose to mail your return to us, we ask that you cover the shipping charges. We are unable to accept CODs for returned merchandise.
If you return a product within 14 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of an Educe Salon Gift Card.
We recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:
Return all products to Educe Salon by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.
After we have processed your return and issued a refund, we’ll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
RETURNED MERCHANDISE POLICY
Quality is super important to us-we take protecting the integrity of the products we sell very seriously. Educe Salon’s policy does not permit the resale of used, damaged or expired products. Our policies, training, and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our product experts are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired and no refund will be issued for those products.